🌧️ Infinity Racquet Club – Rain Day & No-Show Policy
❌ No-Show Policy
- Members or guests who fail to show up for a scheduled class or session without prior notice will be charged the full amount for that session.
- No credits or refunds will be issued for no-shows.
🌦️ Rain or Weather Interruptions
- If a session is canceled due to rain or unsafe court conditions, a full credit will be applied to your account.
- In the event of rain during the session, credit will be given only if less than 20 minutes of the session has elapsed.
🏥 Medical Exceptions
- If a participant is unable to attend due to illness or medical issues, a make-up credit may be issued.
- A minimum of 2-hour notice prior to the session is required to be eligible.
⏱️ Partial Attendance
- If a participant joins the class late or leaves early, and more than 20 minutes of the session is completed, it will be considered a full class and no credit will be issued.
📞 Communication is Key
- To cancel or notify us of health-related absences, please call, email, or text the club at least 2 hours prior to the class start time.
- Decisions regarding rain cancellations are typically made 30 minutes before class time and communicated via text or email.